Last updated: 26 July 2026
Callnomics Solutions ("we", "us") provides a customer-engagement platform that businesses ("our clients") use to talk to their own customers across WhatsApp, Instagram, Facebook and other channels, and to schedule and publish social media content. This policy explains what we collect and how we handle it.
For a business's own customer records and messages, that business is the data controller and we are its processor — we handle that data only to run the service on their behalf. For the account of the business itself, we are the controller.
With a business's permission we use Meta's APIs to read their connected account's basic profile, publish the content they schedule, and read the comments on their own posts so their team can reply from one place. We use this data only to provide those features. We do not sell it, and we do not use it for advertising or profiling.
Comments are read live each time the business opens their comments inbox and are not copied into our database — we keep no archive of a business's commenters or their profiles. Replies are posted to that business's own account, at their instruction.
Solely to operate the service: authenticate users, publish scheduled content, route and answer customer messages, generate leads for the business, and show them their own analytics. We do not sell personal data.
We share data only with the infrastructure providers that run the service (hosting, database, and the social/messaging platforms you connect) and only as needed to deliver it. We disclose data if required by law.
Customer chat history is kept for up to 90 days. Connected-account tokens are kept until the account is disconnected or deletion is requested. See Data Deletion to remove your data.
Privacy questions or requests: privacy@callnomicsolutions.com.
Callnomics Solutions · app.callnomicsolutions.com